She has a couple of scuffs/chipped paint as shown in the pictures. She has been hand washed and her hair as well has been washed and conditioned. She did have her original rubber bands melted into her hair I have managed to get most if not all of it out. I did not was her cape or skirt. There are a couple of spots on them so I am not sure if they will come out or not after being cleaned. Other then the things mentioned she is in pretty good condition. With myself not being a professional toy cleaner I leave the delicate items for the buyer to decide if to clean or not. When I buy any items I do not know the history of them or what they have been through. When I receive them they get cleaned as long as I know I won't do any damage to them with how delicate some things can be, photographed, and then stored with care. This is a Smoke and Pet free home